Refund policy

The Munchkin Mascots Return and Refund Policy

We want every gift to land well. If something isn't right, here's how returns, refunds and replacements work.

Returns

Timeframe: you can return items within 30 days of delivery.
Condition: returned items must be unused, unwashed and in their original packaging, in the same condition you received them.
Proof of purchase: please include your order number.

Gift cards can't be returned.

How to return an item

Start a return: email orders@munchkinmascots.com with your order number and the items you'd like to return.
Return authorization: we'll reply with a return authorization number and instructions.
Shipping: once your return is approved, we'll email you a prepaid return shipping label to print and attach to your package. Return shipping is a flat $7.99 per return, deducted from your refund.

Misprints, damage and defects

If an item arrives misprinted, damaged or defective, email us a photo within 30 days of delivery and we'll reprint and send a replacement free of charge. You don't need to send the item back, and there's no return shipping fee.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method, minus the $7.99 return shipping. Most banks and card companies post the refund within 5 to 10 business days.

Partial refunds

We may give a partial refund for items that come back used, washed, damaged or missing parts for reasons that aren't our error.

Late or missing refunds

If you haven't seen your refund after 10 business days, check with your bank or card company first, since refunds can take time to post. If it still hasn't arrived, email us at orders@munchkinmascots.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.