Shipping policy

The Munchkin Mascots Shipping Policy

Every Munchkin Mascots piece is printed to order with our hand-drawn mascot art, so nothing sits on a warehouse shelf. Here is what to expect from checkout to your doorstep.

Where we ship

We ship to addresses in the United States. We don't ship internationally yet.

Free shipping

US orders of $50 or more ship free. The discount is applied automatically at checkout.
During Black Friday week (November 23 to 30), free shipping starts at $42.50.
Orders under the free shipping amount use Standard Shipping, priced by weight and shown at checkout before you pay.

How long it takes

Made to order: our US print partners make and pack your order in 2 to 7 business days.
Standard Shipping: usually 2 to 5 business days in transit once it ships.
All together: most orders arrive in about 1 to 2 weeks. Business days are Monday to Friday, not counting holidays.

Standard Shipping is the only shipping option we offer right now. Late November through December is the busiest time of year for printers and carriers and can add a few days, so for holiday gifts and baby showers we suggest ordering at least 2 weeks ahead.

Orders with more than one item

Different items are made by different print partners. If you order, say, a bodysuit and a water bottle, they may arrive in separate packages on different days. You'll get tracking for each one.

Tracking

When your order ships, we'll email you a tracking number you can use on the carrier's website.

Address changes and PO boxes

Please double-check your address at checkout. If you need to change it, email us right away. Once an order is in production we may not be able to change it.
We can't ship to PO boxes. Please use a street address.

Lost, damaged or misprinted orders

Damaged or misprinted: email us a photo within 30 days of delivery and we'll send a free replacement. You don't need to send the item back.
Lost in transit: email us and we'll work with the carrier to track it down or replace it.