Shipping policy

The Munchkin Mascots Shipping Policy

Overview

At The Munchkin Mascots, we prioritize prompt and reliable delivery of our products to ensure your satisfaction. Our shipping policy outlines the procedures and expectations for the delivery of your purchases.

Order Processing Time

1. Standard Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
2. High Demand Periods: During peak seasons or promotional periods, order processing times may be extended. We will notify you of any significant delays.

Shipping Methods and Delivery Times

1. Standard Shipping: Estimated delivery within 5-7 business days.
2. Expedited Shipping: Estimated delivery within 2-3 business days.
3. Overnight Shipping: Next business day delivery for orders placed before noon local time.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the delivery method and destination.

Domestic Shipping

We offer shipping within USA. Delivery times may vary depending on the destination and shipping method selected.

International Shipping

1. Availability: We currently offer international shipping to selected countries. International shipping rates and delivery times will be calculated at checkout.
2. Customs and Duties: International orders may be subject to customs duties, taxes, and fees, which are the recipient's responsibility. Please check with your local customs office for more information.

Order Tracking

1. Tracking Information: Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can use this number to track your order on the carrier’s website.
2. Status Updates: You will receive email updates regarding the status of your shipment, including any delays or issues encountered during transit.

Shipping Restrictions

1. PO Boxes: We do not ship to PO Box addresses. Please provide a physical address for delivery.
2. Restricted Items: Certain products may have shipping restrictions based on the destination. If an item in your order cannot be shipped to your location, you will be notified at checkout.

Lost or Damaged Packages

1. Lost Packages: If your package is lost in transit, please contact our customer service team for assistance. We will work with the carrier to resolve the issue and ensure you receive your order.
2. Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately. We will initiate a claim with the carrier and arrange a replacement or refund.

Changes to Shipping Address

If you need to change your shipping address after placing an order, please get in touch with us immediately. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.

Contact Information

For any questions or concerns regarding our shipping policy, please get in touch with us at:

The Munchkin Mascots